1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) apply to accommodation as well as all services provided by the operator of the accommodation facility. The hotel is operated by Insema, s.r.o., Company ID: 36025682.
1.2 The client is advised, in their own interest, to read these GTC before making a reservation. The operator of the accommodation facility reserves the right to unilaterally modify these GTC, whereby the changes become effective on the date they are published on the website of the accommodation provider. By confirming the reservation, the client expresses unconditional agreement with these GTC.
2.1 Reservations can be made by phone, email, or in person at the hotel.
2.2 In the case of phone or email reservations, the accommodation facility will send a reservation offer to the email address provided by the client. If the client does not respond to the offer within 48 hours, the hotel’s obligation to provide the service expires.
2.3 A contract is concluded by written confirmation of the reservation by the hotel and has the validity of a contract. An oral agreement and/or confirmation does not constitute a valid contract.
2.4 Every accommodated guest is required to follow the hotel’s accommodation rules as well as the GTC. By making a reservation, the guest agrees that they have familiarized themselves with the accommodation rules and the GTC and fully agree with them.
2.5 Unless the nature of the matter excludes it, the provisions of this article apply also to group bookings. The accommodated guest and the person making the group reservation are jointly and severally liable for all obligations toward the hotel and must comply with the hotel’s accommodation rules during their stay.
3.1 The client is obliged to pay for the accommodation and provided services in accordance with the valid price list. The guest pays for the stay at the end of the stay, based on the issued bill or invoice, including the settlement of advances and extra services. The bill or invoice is due upon presentation unless stated otherwise.
3.2 Current accommodation prices and services are available on the website www.vilabela.sk.
3.3 The accommodation provider reserves the right to change prices. New prices become valid upon publication on the website.
3.4 The accommodation provider requires an advance payment of 50% of the total accommodation price (not including extra services). If the advance payment is not made on time, the hotel has the right to cancel the reservation and withdraw from the contract. Withdrawal from the contract does not affect the cancellation fees stated in Section 4.
4.1 The accommodation facility is entitled to charge cancellation fees for pre-booked agreed services if the guest cancels their reservation. Cancellations must be submitted in writing only. The accommodation facility may charge cancellation fees even if the guest fails to notify the cancellation. Cancellation fees apply as follows:
cancellation more than 28 days before arrival – no fee
cancellation 28 to 15 days before arrival – 30% of the accommodation price
cancellation less than 14 days before arrival – 50% of the accommodation price
5.1 The operator of the accommodation facility Vilabela, Insema, s.r.o., processes personal data in accordance with Slovak legislation, particularly Act No. 18/2018 Coll. on Personal Data Protection.
5.2 The operator processes personal data for the purposes of reservations, sales of services, and verification of their use. Under Act No. 108/2018 Coll. and Act No. 253/1998 Coll., certain personal data are processed without consent. Contact details such as phone number, email, co-accommodated persons, and other provided personal data are processed only with the consent of the data subject, who may request correction or deletion at any time.
6.1 These GTC and all legal relationships arising from them are governed by the laws of the Slovak Republic.
6.2 If any provision of these GTC becomes invalid, ineffective, or unenforceable, this does not affect the validity of the remaining provisions.
6.3 By confirming the reservation, the client agrees to these GTC and undertakes to comply with them. The hotel operator reserves the right to amend these GTC. The obligation to notify clients of changes is fulfilled by publishing the updated GTC on the website www.vilabela.sk.
6.4 These GTC become valid and effective on the day they are published on the website of the accommodation facility.
